Journey mapping

 IN THEIR SHOES...

IN THEIR SHOES...

 
 

It all started when…

...we began seeking to understand how a patient actually experienced a specific healthcare journey. It has blossomed into hundreds of journey maps first across healthcare settings, and now, across industries and geographies. We are transforming patient and client experiences by gaining a deep empathetic understanding of what it is like to walk in their shoes or gown. 

It leads to...

...identifying touchpoints in the experience that delight patients, customers, or clients; and those that baffle, confuse, and frustrate them. C3LX consultants can help your organization optimize and transform your customers' experience in the areas of user centered custom software development, design thinking and agile culture, & brand and marketing strategy.

Contact us to find out more...