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Boost DPC retention with better patient engagement

Stop letting revenue leak away from your practice.

According to a recent study, every year the average direct primary care practice sees a churn (loss) of 20% of their patient population. For an average 2.5 doctor practice with a practice patient panel of 2,000, this is a loss of 400 patients.

At an average of $70 per month per patient, this represents a loss of $336,000 per year. Here's what those numbers look like with a panel size of 2,000 and fees ranging from $70 - $110 per month:

Per Member Per Month Fee Estimated Annual Loss
$70.00 ($336,000)
$80.00 ($384,000)
$90.00 ($432,000)
$100.00 ($480,000)
$110.00 ($528,000)

However, using the C3LX Patient Engagement solution, if you reduce your patient churn to 10%, your practice could save $168,000 per year

Per Member Per Month Fee Cost Savings from Decreased Churn
$70.00 $168,000
$80.00 $192,000
$90.00 $216,000
$100.00 $240,000
$110.00 $264,000

Can C3LX really improve patient retention that much? Well, consider this: Retention on the C3LX platform (measured as patients still using the platform after 9 months) is 100%.

And here's some even better news:

For a typical 2.5 doctor DPC practice to break even on the C3LX platform investment, you would only need your churn rate to decrease by 2.5 percentage points, or 50 patients a year. If they’re using the platform, your patients are more engaged with their healthcare, more engaged with you, and more likely to stay in your practice.


C3LX - The Next Evolution of Patient Engagement. Learn How the C3LX Platform Could Benefit Your Organization

Join us for a brief preview of the C3LX Patient Engagement platform and learn how we can help you improve patient outcomes - and prove it with detailed evidence.

  • Increase patient engagement levels
  • More effectively reach at-risk populations
  • Improve patient retention and adherence to care plans
  • Generate more actionable data to guide evolving provider-patient relationships

Ready to build on the loyalty to your practice with the patients you already have? Request a demo using the form on this page.

Schedule a Demo Today